General Questions

Tell me about your company

Rent in Albania is part of the Albanian Investments Property Group and we have more than 5 years experience providing group and individual tours in Albania. Our project "Rent in Albania" specializes in apartment rental services in major cities across Albania, such as Tirana, Durres, Vlora, Saranda, Dhermi, Himara and others.

What class of apartment can I rent on your site?

We offer various sizes, locations and classes of apartments. Our extensive database consists of 1 to 5 bedroom apartments and studios that range from standard to luxury class. This helps our clients to find a comfortable and suitable accommodation based on their personal requirements.

Do you own your apartments?

We have partnered with our sister company Albania Investments Property Group to guarantee our customers comfortable accommodation and offer a wide selection of apartments.

Payment

How can I pay for an apartment? Do I need to pay in cash?

We accept cash but No need to pay in cash! While many other companies only accept cash for renting an apartment we also accept online payments by credit card.

What will happen if I cancel my order?

When you order apartment through our company you agree with our Cancellation Policy.

• Cancellation of the order made between 14 calendar days and 8 working days prior to the date of check-in result in a $50 cancellation fee.
• Cancellations of orders made 7 or less working days before date of check-in result in a penalty of one night’s stay fee.
• In case of non-appearance at the apartment at the dates of the approved order, all charges paid for the requested services are not refundable.

Deposits for airport transfers and interpreting services are fully refunded if cancelled any time before the check-in date. If these services are cancelled after the check-in date, a refund will not be issued.

Visa support fees will not be refunded if the apartment reservation is cancelled at any time for any reason whatsoever.

In case of any damage caused by the customer or his guests to the apartment’s interior during the time of the customer’s stay at the apartment, the compensation for such damage is covered by the customer.

Additional Services

Do you have additional services?

We can offer you transportation service (airport - apartment; apartment - airport) and interpreter services. We can also prepare a letter of invitation that is usually needed to apply for an Albanian visa should you need it.

Can you find me a professional interpreter?

Yes, we have interpreters / personal assistants who can provide translation services, be your city guide and even help you plan your daily schedule.

I am planning to visit a city which is not on your list.

Please feel free to contact our customer service and we will help you to find accommodation in the city you are planning to visit.

I want a personal driver or bodyguard. Can you provide such services?

If you need a personal driver, bodyguard or cook please contact our customer service. We will check availability of these services with our local partners.

I will be in Albania on business and I need to be in touch with my partners. Internet connection — is it available in your apartments?

Yes, Internet is usually available in our apartments. Simply inform our customer service you would like to rent an apartment with Internet connection and they will find proper accommodation. If the apartments do not have Internet Service we will offer you our offices so you can get online for free.

What services are included in the rental charge?

Professional cleaning before your arrival and after your departure. Apartment cleaning every 3-4 days if you stay longer than 4 days. Clean bed linens, bath towels, kitchen towels, toilet paper and bathroom floor mats.

What are the arrangements about heating, water-supply and air-conditioning?

The charges for all facilities are included in the rental price.

Arriving & Departing

My train arrives early in the morning. What time can I arrive to the apartment?

Our standard practice is to check in the apartment after 14:00 (2pm) and checkout by 12:00 local time. Should you like to check in the apartment earlier or check out later you will be required to pay 50% of the price of one night stay. Please inform our customer service in advance if you plan to arrive before or leave after the standard hours. We will check availability of the apartment for the time required and make all the necessary arrangements.

How do I find the apartment?

The easiest and quickest way is to use our Transportation Service, which will take you directly to the reserved apartment reserved from your arrival point. You will be provided with the exact address of the apartment so you can take a taxi as well. If you experience any difficulties finding the place of your accommodation, feel free to contact our customer service by phone and we will help you locate your apartment.

What if my flight / train is delayed?

Our check-in managers work 24/7. If your arrival is delayed, for any reason, please contact our customer service. Our local representatives will reschedule transportation (if ordered) or make sure there is someone to meet you at the apartment at a later time.

Complaints

Suppose I am generally dissatisfied?

We want you to enjoy your stay in our apartments and book with us again. Therefore, your convenience and satisfaction are placed on top of all other objectives. We would like to know as quickly as possible, if you are dissatisfied for any reason.

Suppose I don't like the apartment or it is unsuitable?

Descriptions for all lodgings are given on the website and it is your obligation to ensure that the chosen apartment is suitable for you. If there is an inconsistency between descriptions and apartment in reality, we will do our best to improve the situation. We will be pleased to relocate you to another apartment available provided that you pay the difference in price (if any). However, we want to ensure that you enjoy your stay and accept the fact that it is not always possible to get a complete image of an apartment from its description.